Shipping policy

Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays).

You will receive a confirmation email once your orer has shipped, along with tracking information. 

Shipping Within Canada

Shipping times vary by location, but most orders arrive within 4-7 business days after shipment. 
Delivery times are estimates and may vary due to carrier delays.

International Shipping

Currently, we only ship within Canada. If you are outside Canada and wish to inquire about international shipping as a one-time request, please contact us at support@xingeyewear.com. Please note that international orders are treated on a case-by-case basis, and additional shipping costs and custom fees may apply. Delivery times may also be longer than standard Canadian shipments.

Shipping Rates

Free shipping on orders over $100 within Canada.
International Shipping
For worldwide shipping, email support@xingeyewear.com with delivery address to inquire about shipping options outside of Canada.

Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear. 

Delays

While we aim to meet all estimated delivery times, we are not responsible for delays caused by carriers, weather or unforeseen circumstances.

Incorrect Shipping Information

Please ensure your shipping details and address are accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Stolen Packages

Once marked as delivered by the carrier, we are not responsible for missing, lost or stolen packages. If you believe your package is missing, please contact the carrier directly and notify us at support@xingeyewear.com.