Frequently Asked Questions

It's our most asked question — so we're taking it seriously. We're exploring prescription sunglasses and want to get it right from the start. Share your needs and we'll shape the experience around you.

Reserve your spot & shape what we create

Our frames are specially engineered for low nose bridges and flatter face profiles. With reduced frame curvature and nose-pad adjustments, they prevent slipping, minimize cheek contact, and provide a comfortable, secure fit that standard eyewear often doesn’t offer.

With every sunglasses purchase enjoy $20 towards a custom fitting on us by bringing them to your local optical shop!
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With a few small adjustments, they can fit you comfortably too. In most cases, the frames may sit slightly higher on the nose. To correct this, you simply widen the nose pads so the frames rest more level.

Keep in mind the frames may sit a touch farther from the face than what you may be used to —but ultimately this comes down to personal preference.

Shipping will take 2-4 business days within Canada (please allow 1-2 business days for order processing).

You will receive an email when your order is shipped that will include a tracking number.

Shipping will take 2-4 business days within Canada (please allow 1-2 business days for order processing).

Free shipping on orders over $100 within Canada.


For worldwide shipping email support@xingeyewear.com with delivery address to inquire about shipping options outside of Canada.

No exchanges.

For returns, please make a return request by emailing returns@xingeyewear.com within 10 days from the recorded date of delivery. Product must be unused and in its original packaging.

Please allow 1-3 business days for us to process your return.