Refund policy

International orders (outside of Canada) are final sale. 

Within Canada we have a 10-day return window from the date of order delivery confirmation. To initiate a return, please contact us at support@xingeyewear.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

We offer free returns within Canada. If your return is approved, we will provide a prepaid return shipping label along with instructions for sending your package back. Items sent back without prior authorization will not be accepted.

Damages and issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Exceptions / non-returnable items

Products enrolled in the PerfectFit program are final sale and not eligible for return.

Sale Items

Items purchased using a discount code or promotional offer remain eligible for return under our standard return policy.

Refunds will be issued for the amount paid at checkout (after discounts have been applied).

Exchanges

We do not offer exchanges. If you would like a different style, please return your item and place a new order.

Refunds

Once your return is received and inspected, we will notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process refund.

If more than 15 business days have passed since approval, please contact us at support@xingeyewear.com.