PerfectFit is for customers who want their frames professionally adjusted and purchased their XING frames directly from us.

Frames purchased from a XING prescription retail partner aren’t eligible. If you bought your frames from a partner, please return to that retailer for guidance on fitting and adjustments.

1. Enroll in the program within 30 days of recorded order delivery date
2. Upon enrolment validation, we'll refund $20 to your original form of payment. Validation typically takes 1-2 business days.
3. Bring your XING frames to your local optical shop for a professional adjustment.

*Please note frames cannot be returned after enrolling in this program.

If the frames feel a bit tight or a bit too loose, or don't quite sit right on your nose, a professional adjustment can help improve the fit.

Many optical shops offer frame adjustments. Contact a reputable shop near you to ask whether they can adjust your frames and what the service costs before you visit.

If you purchased your frames from a prescription retail partner, start with the retailer where you bought them.

1. Program Overview:

The PerfectFit Program (“Program”) allows customers who purchase XING frames to receive a $20 credit toward professional adjustments at a local optician.

2. Enrollment:

Customers must enroll in the Program within 30 days of recorded delivery. Each pair of frames purchased must be enrolled separately to receive the credit. Enrollment after this period will not be accepted.

3. Credit Issuance:

The $20 credit will be issued to the original form of payment used for the purchase. Currently, only credit card payments are supported.

4. No Liability:

XING is not responsible for any damages to frames during or as a result of adjustments made by any third-party optician.

5. Return Policy:

Upon enrolling in the Program, customers forfeit any rights to return the enrolled frames. Any prior return policy associated with the enrolled product is void once enrollment is complete.

6. General:

By participating, customers agree to these terms and acknowledge that participation is voluntary. XING reserves the right to modify or terminate the Program at any time without prior notice.